Terms of Service

1. Acceptance of Terms

By accessing or using LitKeep ("Service"), provided by Loro Universe LLC ("Company," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect.

2. Eligibility and Children's Accounts

2.1 Parent/Guardian Accounts

To create a parent or guardian account, you must be at least 14 years of age (or the age of majority in your jurisdiction, whichever is greater). By creating an account, you represent that you meet this requirement.

2.2 Child Accounts

LitKeep is designed for children in grades K through 8, including children under 13. A child account may only be created by a parent or legal guardian through our invite code system. By generating an invite code for your child, you:

• Consent to the collection and use of your child's personal information as described in our Privacy Policy, in accordance with COPPA and the Korean Personal Information Protection Act (Article 22-2).
• Accept these Terms on behalf of your child.
• Assume responsibility for your child's use of the Service.
• Acknowledge that you may review, delete, or withdraw consent for your child's data at any time.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at help@lorouniverse.com if you suspect unauthorized access.

3. Service Description

LitKeep is an AI-powered educational reading service that helps K-8 students write book reports, engage in Socratic discussion with an AI reading agent ("Liti"), and develop critical reading skills. The Service includes AI-generated feedback, skill assessments, progress reports, and book recommendations.

AI Limitations: AI-generated content (including Liti conversations, feedback, scores, and recommendations) is provided "as is" for educational guidance purposes only. The Company does not guarantee the accuracy, completeness, or pedagogical suitability of AI-generated outputs. AI outputs do not constitute professional educational advice. Use of AI suggestions is at your own discretion and risk.

4. User Content and Intellectual Property

4.1 Your Content

You (or your child) retain ownership of all original content submitted to the Service, including book reviews, chat responses, and handwriting scans ("User Content"). You grant us a limited, non-exclusive, royalty-free license to use, store, process, and display User Content solely for the following purposes:

• Providing and operating the Service (generating AI feedback, storing reading history, displaying reports).
• Improving the Service through aggregate, de-identified analysis.

We will not use User Content, including children's writing, for advertising, marketing to third parties, or selling to data brokers. We do not use User Content to train third-party AI models. This license terminates when you delete your account.

4.2 AI-Generated Content

AI-generated outputs (feedback, scores, reports, recommendations, Liti conversations) are provided as part of the Service. You may use these outputs for personal educational purposes. The Company retains no ownership claim over AI-generated content delivered to you.

4.3 Company Intellectual Property

The LitKeep name, logo, software, design, and all non-user-generated content are the property of Loro Universe LLC and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our prior written consent.

5. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Interfere with or disrupt the Service or its infrastructure.
• Use automated tools (bots, scrapers) to access the Service without our written permission.
• Submit content that is harmful, abusive, obscene, or infringes on third-party rights.
• Circumvent usage limits, rate limits, or subscription restrictions.
• Resell, sublicense, or commercially exploit the Service or AI-generated outputs.
• Impersonate another person or provide false information during registration.

6. Subscriptions and Billing

6.1 Plans

LitKeep offers Free, Monthly, and Annual subscription plans. Current pricing is displayed on the subscription page within the app and at the time of purchase. Features and pricing are subject to change. Active subscribers will be notified at least 30 days before any price increase takes effect.

6.2 Automatic Renewal

Paid subscriptions renew automatically at the end of each billing period unless canceled before the renewal date. You will be charged at the then-current rate. Automatic renewal terms are clearly disclosed at the time of purchase in compliance with the Restore Online Shoppers' Confidence Act (ROSCA).

6.3 Payment Methods

Payments are processed by Stripe (web) and Apple (iOS In-App Purchase). We do not directly store payment card information. Each payment processor's own terms and privacy policy apply.

7. Cancellation and Refund Policy

7.1 Web Subscriptions (Stripe)

• 7-Day Full Refund: You may request a full refund within 7 calendar days of your initial purchase or renewal. Refunds are processed to the original payment method within 5-10 business days.
• Cancellation: After the 7-day refund window, you may cancel at any time. Premium access continues until the end of the current billing period. No partial refunds are issued.
• How to Cancel: Go to Settings > Subscription, or email help@lorouniverse.com.

7.2 iOS Subscriptions (Apple In-App Purchase)

Subscriptions purchased through the Apple App Store are subject to Apple's payment and refund policies. Cancellation and refund requests must be directed to Apple. To cancel an iOS subscription, go to your iPhone Settings > Apple ID > Subscriptions > LitKeep. We cannot process refunds for Apple In-App Purchases directly.

7.3 Korean Consumer Rights

For users in South Korea, you may exercise the right of withdrawal within 7 days of purchase as required by the Act on Consumer Protection in Electronic Commerce. If you have used the service during this period, the refund amount may be adjusted to reflect the value of services already consumed, as permitted by law.

8. Account Suspension and Termination

8.1 By You

You may delete your account at any time via Settings > Profile > Delete Account. Upon deletion, your personal information is deleted immediately. Legally required records (payment records for 5 years, usage records for 3 years) are retained separately without personal identifiers, as described in our Privacy Policy.

8.2 By Us

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, engaged in prohibited conduct, or if required by law. In the event of termination for cause, no refund will be issued for the remaining subscription period. If we terminate your account without cause, we will provide a pro-rated refund for the unused portion of your subscription.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LORO UNIVERSE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR DAMAGES RESULTING FROM AI-GENERATED CONTENT.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

10. Indemnification

You agree to indemnify, defend, and hold harmless Loro Universe LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) User Content you submit to the Service. This indemnification obligation does not apply to the extent that the claim results from our own negligence or willful misconduct.

11. Dispute Resolution

11.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at help@lorouniverse.com and attempt to resolve the dispute informally for at least 30 days.

11.2 Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in Cheyenne, Wyoming, or remotely at your election. The arbitrator's decision shall be final and binding.

11.3 Exceptions

• Small Claims: Either party may bring an individual action in small claims court in lieu of arbitration.
• Injunctive Relief: Either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.
• Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative proceeding.
• Korean Consumers: For residents of South Korea, mandatory consumer protection laws apply, and disputes may be submitted to the Korean Consumer Agency or the competent Korean court as required by law.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. For users in South Korea, mandatory provisions of Korean law that cannot be waived by contract shall apply.

13. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14. Contact Information

For questions about these Terms:

• Company: Loro Universe LLC
• Email: help@lorouniverse.com
• Address: 1712 Pioneer Ave, Suite 500, Cheyenne, WY 82001